Customer Relationship Management (CRM) is a strategy for knowing more about one’s customers’ needs and behaviours for developing stronger relationship with them,
Call Centre is one such branch of the CRM activity and Singer is the pioneer in setting up a call centre in the consumer electronics and home appliance sector which has been branded as HELLO SINGER CALL CENTRE.
The aim of HELLO SINGER CALL CENTRE is
- to interact with its customer base and gather real time knowledge of its customers’ requirement
- to provide Welcome call to all customers who have purchased products on cash or hire and inquire about its usage satisfaction
- to obtain feedback from customers and assess the quality of its product through regular interaction
- to utilize the call centre in arrears collection by regularly calling customers and reminding them of their dues
- to transfer all inquires related to purchase of products to concerned outlets and thereby increase sale through constant follow up.
The Hello Singer Call Centre is open six days a week (except Friday) from 8:30 am to 8 pm and can be reached at 02-9884113, 0175-5550047, 01552205160-2, 0960600600